This Privacy Policy explains how Felt & Fond, operated by Xi’an Youhe Electronic Technology Co., Ltd. (西安优禾电子科技有限公司), collects, uses, and shares personal information when you visit feltandfond.com, place an order, submit pet photographs, or contact us.
Information we collect
- Contact information, including your name, email address, telephone number, billing address, and shipping address
- Order and payment information; payment card details are processed by our payment providers and are not stored directly by us
- Order communications, preferences, revision requests, and final approval records
- Pet photographs, pet name, species, appearance details, pose preferences, and related notes submitted for production
- Device, browser, cookie, and website usage information collected through Shopify and connected services
- Delivery, tracking, customs, and claim information
How we use information
We use personal information to process deposits and balance payments, create the custom portrait, communicate about photographs and revisions, arrange delivery and customs clearance, provide customer support, prevent fraud, maintain records, comply with legal obligations, and improve our website and services.
Pet photographs and public display
Photographs submitted for production are used to create and review your custom portrait. We do not publish your photographs or finished portrait unless you provide separate permission for public display. You may withdraw future display permission by contacting us, although this will not affect uses that already occurred with your permission.
How we share information
We share information only as needed with service providers that help us operate, including Shopify, payment providers, secure form and file services, email services, artists and production personnel, logistics carriers, customs service providers, fraud prevention providers, and professional advisers. We may also disclose information when required by law or to protect legal rights.
International processing
Because we serve customers internationally, information may be processed in countries other than the country where you live. We use service providers and safeguards appropriate to the services involved.
Retention
We retain order, payment, communication, and production records for as long as reasonably necessary to fulfill orders, provide support, meet legal and accounting obligations, resolve disputes, and prevent fraud. Pet photographs are retained only as needed for production, support, recordkeeping, and any separately authorized public display.
Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, or a copy of your personal information. You may also withdraw consent where processing is based on consent. Contact us to make a request. We may need to verify your identity before responding.
Cookies
Our Shopify storefront and connected services use cookies and similar technologies for essential store functions, security, preferences, analytics, and, where enabled, marketing. Browser controls can limit cookies, but some store functions may not work correctly.
Children
Our products and services are intended for adults. We do not knowingly collect personal information from children without appropriate authorization.
Security
We use reasonable administrative and technical measures to protect information. No method of transmission or storage can be guaranteed completely secure.
Changes to this policy
We may update this policy to reflect changes in our services, technology, or legal obligations. The current version will be posted on this page.
Contact
For privacy questions or requests, contact support@feltandfond.com.